Who do I contact with questions about my hospital bill?
You can always reach out to the billing desk situated on the first floor for any query regarding hospital bills.
What if I need help after I’m discharged?
You may need home care doctors, nurses, aide services,in-home respiratory therapy, physical therapy, etc., while you recover. We have a dedicated team. We have a dedicated team for this called aster at home please feel free to request this information during your discharge.
What things should I leave at home?
Please leave all your valuable items at home itself.
Can I get a private room?
Room assignments are based on the medical necessity of patients. Your medical needs or those of another patient may require your transfer to a different unit/room during your stay. But we do consider if the patient has a specific request for a private room.
Will my insurance policy cover everything once I am in the hospital?
The coverage under insurance varies based on the insurance company and the plan opted for by the patient. It is always better to check the inclusion and exclusion with the insurance company itself. In case any assistance is needed insurance desk in the hospital will be available to help.
What should I bring as a patient?
All your past Medical records- (prescription, Labs, X-rays and other Radiology reports). Health benefits cards (Insurance cards).
What are my rights as a patient?
Right to have their religious and spiritual needs respected as far as they don't impinge on the policies of the hospital. Respect for personal dignity and privacy during examination, procedure and treatment.Right for protection from physical abuse or neglect. Right to maintain the confidentiality of information regarding patient's disease and treatment in ICU. Informed consent before an invasive procedure, high-risk procedure and treatment, blood and blood product transfusion, anaesthesia and major or minor surgery and organ donations. Right to voice complaints. Right to know the expected cost of treatment. Right to have access to patient’s clinical records. Right to get information on the plan of care, progress and information on their health care needs. Rights to have information and education about their health care needs. The right to know the hospital rules and regulations related to patients. Right to seek an additional opinion regarding clinical care.
Can I walk in without an appointment for an assessment?
Absolutely, Yes, You and members of your family may assess our facility at any time.
How long it will take to get my report?
You will be getting your report based on the tests done and their reporting time which will be intimated to you while the samples are collected.
How can I schedule my medical appointment?
You can download the "one aster" app and complete the scheduling person and then else you can call us at 0483-2488000, 0483-3531000. We will help in guiding you through the registration process and book an appointment.