Terms and Conditions

TERMS AND CONDITIONS OF USE

Aster DM Healthcare Limited

Please read these Terms and Conditions of Use (“Terms”) carefully before accessing or using the website located at www.asterdmhealthcare.in (the “Website”). By accessing or using this Website in any manner, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue your use of this Website immediately.

These Terms govern your access to and use of the Website operated by Aster DM Healthcare Limited (“Aster”, “We”, “Us”, or “Our”), a company incorporated under the Companies Act, 2013, with its corporate office at Awfis, 2nd Floor, 27 & 27/1, Renaissance Centra, Mission Road, Sampangirama Nagar, Bengaluru, Karnataka - 560027, India.

This Website serves as Aster DM Healthcare Limited's corporate information platform. It provides information about the Company, its network of hospitals, clinics, laboratories, pharmacies, and other healthcare businesses, investor relations, newsroom updates, career opportunities, and CSR initiatives. It is not a patient-facing clinical portal. Clinical services, appointment booking, and patient care functions are available through Aster's dedicated brand websites (e.g., www.asterhospitals.in, www.asterclinics.in, www.asterlabs.in).

DEFINITIONS

In these Terms, the following expressions shall have the meanings assigned to them below:

• “Website” means the corporate website of Aster DM Healthcare Limited accessible at www.asterdmhealthcare.in, including all pages, sub-pages, and content hosted thereon.

• “Company” or “Aster” means Aster DM Healthcare Limited, a company incorporated under the Companies Act, 2013 (CIN: L85110KL1998PLC012031).

• “User”, “You”, or “Your” refers to any individual or entity that accesses, browses, or otherwise uses the Website, whether as a visitor, investor, job applicant, media representative, or otherwise.

• “Content” means all text, articles, images, graphics, logos, trademarks, data, videos, investor presentations, press releases, annual reports, and any other material available on the Website.

• “Intellectual Property Rights” means all patents, trademarks, service marks, trade names, copyright, design rights, database rights, and all other proprietary or industrial rights, whether registered or unregistered, and wherever existing.

• “Personal Information” has the meaning assigned to it in Aster's Data Privacy and Cookie Policy available at www.asterdmhealthcare.in/about-us/privacy-policy.

• “Applicable Law” means all statutes, regulations, guidelines, circulars, and orders applicable to the Website and its operations in India, including but not limited to the Companies Act, 2013, the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, and SEBI Regulations as applicable to a listed company.

NATURE OF THE WEBSITE AND SCOPE OF THESE TERMS

• This Website is a corporate information platform of Aster DM Healthcare Limited, a listed company on the BSE and NSE. It is intended to provide general corporate, investor, operational, and media-related information about the Company and its group entities.

• These Terms apply to all Users of the Website including but not limited to investors, shareholders, members of the media, prospective employees, business partners, and general visitors.

• The Website contains links and references to Aster's subsidiary, associate, and brand entities (including Aster Hospitals, Aster Clinics, Aster Labs, Aster Pharmacy, Aster Volunteers, and Aster Health Academy). Each of those platforms is governed by its own terms and conditions and privacy policies. Nothing in these Terms shall be construed to extend the scope of these Terms to those independent platforms.

• The Website is intended for users who are at least 18 years of age. By accessing this Website, you represent and warrant that you are at least 18 years old.

ACCEPTANCE AND MODIFICATION OF TERMS

• By accessing or using this Website, you agree to be bound by these Terms, the Data Privacy and Cookie Policy, and any other policies posted on the Website. These documents collectively constitute a legally binding agreement between you and Aster DM Healthcare Limited.

• Aster reserves the right to revise, update, or modify these Terms at any time without prior notice. Revisions will be effective immediately upon being posted on the Website. Your continued use of the Website following the posting of any changes constitutes your acceptance of the revised Terms. You are encouraged to review this page periodically.

• Aster may, at its sole discretion, modify, suspend, or discontinue any aspect of the Website, including the availability of any feature, at any time and without prior notice.

INTELLECTUAL PROPERTY AND USE OF CONTENT

Ownership

All Content on this Website, including but not limited to text, graphics, logos, trademarks, service marks, trade names, photographs, videos, investor documents, presentations, and downloadable materials, is the exclusive property of Aster DM Healthcare Limited or is used under licence and is protected under applicable Indian and international intellectual property laws, including the Trade Marks Act, 1999 and the Copyright Act, 1957.

The name “Aster”, “Aster DM Healthcare”, the Aster logo, and all related marks are registered or common law trademarks of Aster DM Healthcare Limited. No licence or right to use any such mark is granted by virtue of accessing this Website.

Permitted Use

Users may access and view Content on this Website for personal, non-commercial, and informational purposes only. Users may download or print a single copy of materials available on the Website for personal reference, provided that:

• All copyright, trademark, and proprietary notices are retained.

• The materials are not modified in any way.

• The download is not used for any commercial purpose or public display.

Prohibited Use

You must not, without prior written authorisation from Aster:

• Reproduce, republish, distribute, transmit, broadcast, display, or create derivative works of any Content.

• Use any Content for commercial purposes or in any manner that may infringe Aster's Intellectual Property Rights.

• Remove, alter, or obscure any copyright, trademark, or other proprietary notice.

• Use the Website or its Content to build a competing platform or service.

• Use automated tools including scrapers, bots, crawlers, or data mining tools to extract Content from the Website.

• Frame or mirror any Content on this Website on any third-party website without express written consent

ACCEPTABLE USE OF THE WEBSITE

Security Obligations

Users must not attempt to breach, circumvent, or test the security of the Website or its underlying infrastructure. Prohibited actions include:

• Accessing data, systems, or accounts that you are not authorised to access.

• Probing, scanning, or testing the vulnerability of any network or system connected to the Website.

• Introducing viruses, Trojan horses, worms, logic bombs, keystroke loggers, or any other malicious or harmful material.

• Performing any denial-of-service, flooding, mail-bombing, or crashing attack on the Website or its servers.

• Intercepting or monitoring any communication or data transmitted through the Website without authorisation.

Any breach of this clause may constitute a criminal offence under the Information Technology Act, 2000 and other applicable laws. Aster reserves the right to report any such breach to the relevant law enforcement authorities.

Conduct Obligations

You must not use the Website to:

• Transmit, store, or distribute any material that is unlawful, harmful, defamatory, abusive, obscene, invasive of another's privacy, or otherwise objectionable.

• Infringe the Intellectual Property Rights, privacy, or other rights of any third party.

• Impersonate any person, entity, or officer of Aster DM Healthcare Limited.

• Transmit unsolicited commercial communications or spam.

• Engage in any conduct that restricts or inhibits any other person's use or enjoyment of the Website.

INVESTOR INFORMATION AND REGULATORY DISCLOSURES

• Aster DM Healthcare Limited is a company listed on BSE Limited and National Stock Exchange of India Limited. The investor-related information published on this Website, including financial results, annual reports, stock exchange filings, shareholder information, and corporate governance disclosures, is provided in compliance with the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 and other applicable SEBI regulations.

• All financial data, projections, and forward-looking statements contained on this Website are provided for informational purposes and should not be construed as investment advice, a solicitation, an offer to buy or sell securities, or a guarantee of future performance. Aster does not accept any liability for any investment decision made on the basis of information contained on this Website.

• Users relying on investor information published on this Website are advised to verify the same against official filings made with BSE and NSE. In the event of any discrepancy, the official exchange filings shall prevail.

• Nothing on this Website constitutes an offer or invitation to subscribe to or purchase any securities. Any such offer, if made, will be through a formal process governed by applicable securities law.

CAREERS AND RECRUITMENT

• The Website provides access to Aster’s Careers section and links to the Aster Careers Portal for prospective employees. Any information submitted through the careers portal or otherwise in connection with job applications will be processed in accordance with the Data Privacy and Cookie Policy.

• Aster’s recruitment is conducted exclusively by its In-House HR Department. Aster does not outsource recruitment to any external agencies and does not charge any fee - whether described as a security deposit, visa processing fee, or otherwise - at any stage of the recruitment process.

• 1.1 Users are cautioned that fraudulent recruitment communications purportedly from Aster have been reported. Aster will not be liable for any loss or damage arising from a user’s engagement with fraudulent communications. [email protected] or [email protected]

• Aster reserves the right to disqualify any applicant found to have provided false or misleading information in their job application.

NEWSLETTER AND COMMUNICATIONS SUBSCRIPTION

• This Website provides an option to subscribe to Aster's corporate newsletter for updates on newsroom items, CSR activities, investor news, and company developments.

• By subscribing, you consent to receive electronic communications from Aster at the email address provided. Aster will process your email address for this purpose in accordance with the Data Privacy and Cookie Policy.

• You may unsubscribe from the newsletter at any time by clicking the unsubscribe link in any newsletter email. Unsubscription will be processed within a reasonable period.

• Subscription to the newsletter does not create any contractual relationship between you and Aster beyond the receipt of informational communications.

DATA PRIVACY AND COOKIES

• Aster DM Healthcare Limited is committed to protecting the privacy of all Users. The collection, use, storage, and disclosure of any Personal Information provided through this Website is governed by Aster's Data Privacy and Cookie Policy, which is incorporated into these Terms by reference and is available at: www.asterdmhealthcare.in/about-us/privacy-policy. 

• By using this Website, you acknowledge and agree to Aster's data practices as described in the Data Privacy and Cookie Policy. The Policy addresses, among other things:

  • Categories of Personal Information collected and how they are collected.

  • The purposes for which Personal Information is used and the lawful basis for processing.

  • Sharing and international transfer of Personal Information.

  • Your rights as a data principal under the Digital Personal Data Protection Act, 2023.

  • Use of cookies and similar tracking technologies.

  • Security measures and data retention periods.

  • Contact details of the IT Grievance Officer Chandrashekar M B.

• This Website uses cookies and similar technologies to enhance User experience and analyse website traffic. For full details on cookies used, your options to control them, and how to manage your preferences, please refer to the Data Privacy and Cookie Policy.

• For any data privacy queries or to exercise your rights under applicable data protection law, please contact the IT Grievance Officer: Chandrashekar M B.

SOCIAL MEDIA AND EXTERNAL LINKS

• This Website contains links to Aster's official social media profiles on Facebook, X (Twitter), Instagram, LinkedIn, and YouTube (collectively, “Social Media Channels”). Use of these Social Media Channels is governed by the respective platform's terms of use and privacy policies. Aster is not responsible for the content, data practices, or policies of third-party social media platforms.

• The Website may contain hyperlinks to third-party websites including brand entity websites (e.g., www.asterhospitals.in, www.asterclinics.in, www.asterlabs.in, www.asterpharmacy.in, www.astervolunteers.com, www.asterhealthacademy.com), external healthcare databases, regulatory websites, and others. Such links are provided for convenience only and do not constitute an endorsement, affiliation, or responsibility on the part of Aster for the content or practices of such websites.

• Aster is not responsible for the availability, accuracy, or content of any linked third-party website. Users access such websites at their own risk and are advised to review the applicable terms and privacy policies of those websites.

DISCLAIMER OF WARRANTIES

• This Website and all Content thereon are provided on an “as is” and “as available” basis. Aster makes no representations or warranties of any kind, express or implied, including but not limited to warranties of accuracy, completeness, merchantability, fitness for a particular purpose, or non-infringement.

• While Aster endeavours to ensure that the information on the Website is accurate and up to date, it does not guarantee:

  • That the Website will be uninterrupted, error-free, or free from viruses or other harmful code.

  • That any defects in the Website will be corrected.

  • That the Website or its servers are free of any security vulnerabilities or harmful components.

  • The accuracy, completeness, or timeliness of information, particularly with respect to financial data, network details, and press releases.

• Information regarding Aster's hospitals, clinics, laboratories, and other facilities on this Website is indicative only. Availability of services, infrastructure, and clinical capabilities at individual facilities should be independently verified directly with the relevant facility.

• Forward-looking statements, projections, and opinions contained on this Website are subject to risks, uncertainties, and assumptions that may cause actual results to differ materially. Users should not place undue reliance on such statements.

LIMITATION OF LIABILITY

• To the fullest extent permitted by Applicable Law, Aster DM Healthcare Limited, its directors, officers, employees, agents, affiliates, and subsidiaries shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or in connection with:

  • Your access to, use of, or inability to use this Website.

  • Any reliance placed on the Content of this Website, including investor or financial information.

  • Any unauthorised access to, or alteration of, your data or transmissions.

  • Any conduct or content of any third party accessible through or referenced on this Website.

  • Any technical failure, interruption, or error affecting the Website.

• Nothing in these Terms limits or excludes Aster's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under Applicable Law.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Aster DM Healthcare Limited, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms.

• Your use or misuse of the Website or its Content.

• Your violation of any third party's rights, including Intellectual Property Rights or privacy rights.

• Any false or misleading information submitted by you through the Website (including in job applications or newsletter subscriptions).

AVAILABILITY AND TECHNICAL INTERRUPTIONS

• Aster does not guarantee continuous or uninterrupted availability of the Website. The Website may be temporarily unavailable due to scheduled maintenance, technical upgrades, server issues, or circumstances beyond Aster's control.

• Aster will use reasonable efforts to provide advance notice of planned maintenance where practicable but is not obligated to do so.

• Aster shall not be liable for any loss or inconvenience arising from any interruption in access to the Website.

GRIEVANCE REDRESSAL

• In accordance with the Information Technology Act, 2000 and the other applicable laws any grievance or complaint relating to the Website, its Content, or the processing of Personal Information may be addressed to the IT Grievance Officer of Aster DM Healthcare Limited:

  • Name: Chandrashekar M B

  • Designation:  IT Grievance Officer

  • Organisation:  Aster DM Healthcare Limited

  • Corporate Office:  Awfis, 2nd Floor, 27 & 27/1, Renaissance Centra, Mission Road, Sampangirama Nagar, Bengaluru, Karnataka - 560027

  • Email: [email protected] 

• Aster will acknowledge and endeavour to resolve grievances within the timelines prescribed under Applicable Law.

SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed or modified to the minimum extent necessary to make it valid and enforceable, and all remaining provisions shall continue in full force and effect.

WAIVER

Failure by Aster to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Aster to be effective.

ENTIRE AGREEMENT

These Terms, together with the Data Privacy and Cookie Policy and any other notices or policies published on the Website, constitute the entire agreement between Aster and the User with respect to the use of this Website, and supersede all prior or contemporaneous communications and understandings, whether oral or written.

GOVERNING LAW AND JURISDICTION

• These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of India.

• Any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or its Content shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India.

CONTACT US

For any queries or concerns relating to these Terms and Conditions, please contact:

• Aster DM Healthcare Limited

• Corporate Office: Awfis, 2nd Floor, 27 & 27/1, Renaissance Centra, Mission Road, Sampangirama Nagar, Bengaluru, Karnataka - 560027, India

• Phone: +91 9606061833

• Email: [email protected] 

• Website: www.asterdmhealthcare.in