What should I bring as a patient?
All your past Medical records- (prescription, Labs,X-ray and other Radiology reports.)Health benefits cards (Insurance card)
What are my rights as a patient?
Right to have their religious and spiritual needs respected as far as they don't impinge on the policies of the hospital.Respect for personal dignity and privacy during examination, procedure and treatment.Right for protection from physical abuse or neglect.Right to maintain confidentiality of information regarding patient's disease and treatment in ICU.Informed consent before invasive procedure, high-risk procedure and treatment, blood and blood production transfusion,anesthesia and major or minor surgery and organ donations.Right to voice complaints.Right to know the expected cost of treatment.Right to have an access to patient’s clinical records.Right to get information on plan of care , progress and information on their health care needs.Rights to have information and education about their health care needs.The right to know the hospital rules and regulations related to patients.Right to seek additional opinion regarding clinical care.
Can I walk in without an appointment for an assessment?
Absolutely ,Yes, You and members of your family may assess our facility at any time.
How long it will take to get my report?
You will be getting your report based on the tests done and their reporting time which will be intimated to you while the samples are collected.
How can I schedule my medical appointment?
You can download the "one aster" app and complete the shaduling person and then else you can call us on 04972838018. We will help in guiding you through the registration process and book an appointment.
Do you help with booking the accommodation?
We have a tie-up with hotels / guest houses / service apartments in the vicinity of the hospital for our international patients. We share the list of the same in advance with our patients. They can do the booking directly or let us know to do the same on their behalf.
Do you provide accommodation & meal to the patient's attendant?
Yes, the attendant can stay with the patient in the room (except ICU stay). We also provide complimentary meals to the attendant.
Do you assist with airport transfers to international patients?
Yes, we provide complimentary pick / drop from / to airport to international patients. We organise the pickup on receiving the patient's travel details.
What are the modes of payment acceptable at Aster?
At the time of admission, payment can be made through cash/credit cards. Authorised Foreign currency exchange counter is available in-house The payments can also be transferred directly to the Hospital’s account through wire transfer before the arrival or through traveller’s cheque. On discharge, any excess amount will be refunded to you and any shortfall will have to be paid in cash.
Do you provide medical visa support?
Yes, we do provide visa assistance letter after receiving the passport details of the patient and attendant(s), date of travel to enable in obtaining the medical visa.
Note - If you are travelling on a medical visa, you are required to register at the Foreigners Regional Registration Office within 14 days of your arrival. Your patient coordinator will help you with all these formalities
• Patients from Pakistan & Bangladesh are required to register with the nearest Police Station or Police Commissioner's office within 24 hours of arrival Refer to your Visa/Transit document,
